Utilities

We’ve worked with Lucion Services since 2018, and they’ve become an invaluable partner to our CP&P Minor Works team. Managing hundreds of projects a year across Manchester’s diverse portfolio, from our historic Town Hall to schools and leisure centres, requires a partner who truly understands our needs.

What sets Lucion apart is their responsiveness and consistency. Whether it’s a planned survey or an emergency requiring a 4-hour response, they deliver without compromising on quality. Their team knows our properties and procedures, and they communicate clearly with all our stakeholders. They’re not just contractors, they’re trusted partners in keeping our buildings safe and compliant.

I wanted to just say a quick thank you for the work you have put in on the Wimbledon site and, in particular, the call that we held with the ET SHE management team – They advised that they were really impressed with the points that you covered and how you came across (and by association Lucion) in your advice.

The new NexGen portal represents a significant advancement in how we manage our compliance data. The modern, intuitive interface is a massive upgrade, and the dashboard’s six-tile layout provides exactly what we need for our board reporting requirements.

The system’s enhanced tracking capabilities allow us to monitor changes efficiently, with the data intelligence providing precise insights into our compliance journey. The improved search functionality through ‘My Sites’ is particularly valuable, eliminating the need for complex coding and making data access straightforward. The ability to generate targeted compendiums for specific areas has streamlined our contractor communications significantly.

One of the standout features is the ‘My Jobs & Reports’ section, which provides clear visibility of upcoming work, ensuring nothing falls through the cracks. The user experience is notably improved, making data management and reporting more efficient than ever.
NexGen as a platform is a game-changer for our compliance management processes, delivering exactly what we needed in terms of functionality, accessibility, and user experience.

We’ve worked with Lucion for over 13 years now, and they’ve become a real part of our team at City of York Council. Whether it’s tackling big planned projects or responding quickly when something unexpected comes up, Lucion always delivers. They’ve helped us tighten up our compliance processes and make sure we’re keeping our residents and members of the public safe, something we really value. Their team is easy to work with, always keeps us in the loop, and brings real expertise to every job. We trust them completely with the safety of our housing and commercial properties.

The complexity of managing refurbishment projects across our university estate requires precise and up-to-date building information. Our previous reliance on generic spatial maps was creating challenges in project planning and execution.

Lucion’s comprehensive, measured building and topographical surveys have provided our Space Management team with accurate, detailed documentation of our facilities, enabling more efficient planning and implementation of our refurbishment programmes.

Their team’s thorough approach and technical expertise have made them a valuable partner in our estate management strategy, and I look forward to continuing to work with them in the future.